FAQ

How do I place my order?
Simply go through the checkout process through our shopping cart. As a second option you can email your order directly to thedonrx@posteo.de . 

NOTE: Due to the nature of our shopping cart system, the last page within our shopping cart (the page where you are submitting your order) may load a bit slowly in certain browsers. Therefore ,Please allow up to 10 seconds for it to load completely.

Other pages loads perfectly.

Are the medications that you list on your site the only ones that you carry?
There are a few medicines (HTF items) that are not listed on our site.  To get access to these medications , simply send us an email at thedonrx@posteo.de .

Do you have other medications available, except for those listed on your site and on your off site product list?
Most brands of regular meds are available. Therefore its a good chance that we can get what you are looking for.  Just send us an email with the name of the medication and we’ll check if its available.

Which email provider can I use to contact you?
You can send us an email from any email provider. However  we recommend to sign up for a Anonymous Email service at some point.

Can I send you final order info and payment details to your gmail account?
When there is payment information or other sensitive information involved, You should send your mail to our posteo email only ( thedonrx@posteo.de ).

How much is the cost of shipping?
Shipping using regular airmail is 19$ , Express Stamp shipping is 35$ and shipping with DHL is 70$.  

Our shipping fees applies regardless of the size of your order.

I do not wish to buy medications, I want to buy Boxing equipment instead. What should I do?
In that case you should visit our partner site thedonboxing . You can find a wide variety of Boxing gear ,MMA equipment and muay thai gear available on the above-mentioned website.

How long is the process from shipment until I receive my package?
Depending on the selected shipping method,  you should receive your goods within 3-14 business days. But keep in mind, delivery to very remote locations can take up to 21 days, so count days before writing to us about a non-receipt of a order.  In case you have not received your parcel within 21 days, make sure to let us know so we can investigate the matter.

Do you ship worldwide?
Yes. We ship to all countries in the world.

Can I pick up the products in person?
Yes. Simply email us for ‘local pick up’ instructions. 
You will receive a prompt reply with the address of one of our offices.  You may then bring the cash to pay and receive your medications in person.  As a second option, our delivery person can deliver the medications to your hotel or residence. 

Can I have my products shipped to a PO-Box?
We will ship your products to any address. PO-Boxes, APO-FPO-Military base, workplace etc are all accepted.

Will i be required to sign for my pack upon delivery?
A signature is not required for packages shipped via regular airmail or via ‘express stamp’ service. However for DHL shipments you may have to sign for the package.

Is express shipment advisable?
Due to the low cost, our most used shipping option is regular airmail.
However, in case your order contains any ‘ high risk items’, it is advisable that you choose the Express Stamp shipping option instead.

 ‘Express stamp shipping’ includes Special Packaging which ensures there will be no problems with customs.  You may also choose to have your goods shipped via DHL. Delivery time for DHL shipments is 3-7 days and you will receive an email with your tracking number on shipment.

Who are your partners?
Thedonrx have cooperated closely with the largest hospitals and pharmacies in the region, and we are one of the few online pharmacies to have achieved accreditation from Charity Watch.

How do you ship?
Your goods are shipped using the most sophisticated packaging methods. Not even the delivery person will know what is inside!

Is there a minimum order amount?
We have been doing this for so many years now. Therefore we have built up enough trust among our regular clients  to set a minimum order amount.  It is set very reasonable at 85$.

Is it cheaper to order large quantities?
For orders above 1000$ there is a 10% discount.

Why do you keep selling these meds despite being criticized for it?
You may say that we at thedonrx do not wrestle against flesh and blood, but against principalities. Our goal is to be as much involved in humanitarian aid as possible.  We will stand firm and not compromise our values amid pressure to do so.

I would also like to take the opportunity to say that I am greatly honored by the support of our colleagues from the M.U.   Thank you very much Dr Parker , Charles ,Elanor and all the others that has shown their support!  We may have broken a few rules along the way (as Charles once put it), but in our minds the children and the consumer comes first! 

I am the owner of a Online pharmacy. Do I pay regular prices?
If you require large quantities of medications on a regular basis, special rates applies.  For a quote, email us directly at thedonrx@posteo.de

How are my products prepared?
All  orders are prepared with great care and delivered in a discreet envelope/package with no indication of the content. If you order large quantities ,your order will be shipped to you in two or more packages.

What kind of payment do you accept? 
Payment by Credit Card, Western Union ,Bitcoin or Paypal.

NOTE: To pay by bitcoin, Please email us your order directly to thedonrx@posteo.de

How successful is your delivery?
With customs the success rate is 98%-100% for shipments to USA and Europe. To Australia the success rate is 95-98%. However with our ‘special packaging’/express stamp service the success rate is nearly 100%. We have had only 2 customs seizures in 3 years using this very secure shipping method.

How long have you been doing this?
We at thedonrx have been in this business for over a decade now. We were among the first importers of a whole range of anabolic steroids, as well as ADHD / Weight loss / Pain management medication such as oxycodone/ generic percocet 10 mg , dicodin, Anti obesity  meds such as phentermine , clenbuterol , T3 ,generic adderall ,generic dexedrine  and of course tranquilizers  such as diazepam , rivotril, alprazolam etc.

Do you have a reship policy?
In the very unlikely event of a customs seizure we require you to send us the “seizure letter” that you received from customs. Upon receipt of this letter we will immediately reship your order at no additional cost.
In cases where your order has not arrived within 24 days ,please let us know so we can investigate the matter. We will then try to establish exactly what has happened with your shipment. 

Where are your meds manufactured?
Most of our medications are imported from Western Europe and are of the highest quality.  Simply put , We offer high quality drugs on a first-come first-served basis!

How do I know that the order I received is really from you?
Simply look for “thedonrx symbol” printed on the packaging that covers your medicine. If our symbol is there you can be assured it is a genuine thedonrx-order.

UPDATE: We do no longer print thedonrx-symbol on the outside of the packaging. If you are unsure whether the medications you received really are from thedonrx, simply send us an email describing the content of your package.

 

Genuine Thedonrx-symbol below.

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